#1 Clinically Recommended Brand


Pain Relief That Works®

Find answers to all of your Biofreeze inquiries

Don’t see an answer to your question? Contact us at 1-800-BIOFREEZE. We want to help.

About Biofreeze Professional

Q: How does Biofreeze work?

A: Biofreeze products are classified as topical analgesics, which work through a ‘counter irritant’ mechanism. This means that the menthol in Biofreeze creates a sensation that overrides pain signals to the brain. This process is known as ‘Gate Control Theory,' where nerve impulses from one stimulus block the nerves containing pain signals to the brain. Recent research also suggests that menthol may stimulate cold receptors in the skin that may help regulate pain as well.

Q: Is Biofreeze commonly used?

A: Yes, Biofreeze is the #1 used and recommended topical pain reliever by chiropractors, massage therapists, physical therapists, and podiatrists.*

* In the United States.

Q: What is cryotherapy?

A: Also known as ‘cold therapy,’ cryotherapy is the application of cold to temporarily relieve pain. The most common form of cryotherapy is ice. Biofreeze Professional produces the same sensation of cold that accompanies icing but without the pain and numbness sometimes associated with ice. Best of all, Biofreeze products allow you to remain active during treatment.

Q: Is Biofreeze registered with the Health Canada?

A: Yes, the facility that manufactures Biofreeze is registered with Health Canada and operates under strict controls to produce a safe and high quality product. Please refer to the National Health Product number located on your Biofreeze label, which identifies our products to Health Canada.

Q: When was Biofreeze invented?

A: Biofreeze was first introduced in 1991 by a scientist that was searching for a way to help his grandmother manage her arthritis pain. Biofreeze’s unique, cooling formulation is also comforting to sore muscles and joint sprains, easing back shoulder and neck pain, reducing painful ankle, knee, hip, and elbow joints and helping to lessen the pain of muscular strain.

In 2016, the original Biofreeze formula was optimized based on scientific research and introduced as Biofreeze Professional. Biofreeze Professional is the Biofreeze that everyone knows and loves but last longer for a better experience.

Q: Does Biofreeze enhance sports performance as a doping agent?

A: Limited research shows that Biofreeze does not enhance an athlete’s sports performance––it is not a performance enhancement drug. However, we do not have clear information on whether or not Biofreeze can cause false positives during various drug tests. This has proven to be a difficult question to answer and the information is anecdotal at best.

Q: Are there scientific studies done on Biofreeze?

A: Yes, Biofreeze conducts all Health Canada-required studies such as skin sensitization, product stability, and process validation testing. We also conduct an additional battery of tests in our laboratory. Lastly, we conduct studies with clinicians to further understand our products. These studies can be found here.

Q: Do you have any studies about long-term use of Biofreeze?

A: Biofreeze is a topical pain reliever, not a cure to an underlying condition. It provides temporary pain relief; there are no studies on the long-term use of Biofreeze. If you have any questions regarding the product or its use, please consult your healthcare professional. If conditions worsen or symptoms persist for more than 7 days, consult a doctor.

Biofreeze Professional ingredients

Q: What is the active ingredient in Biofreeze?

A: The active ingredient in Biofreeze is menthol.

Q: Is there Aspirin in Biofreeze?

A: No

Q: Is there Capsaicin in Biofreeze?

A: No

Q: Does Biofreeze contain gluten, starch or nut derivatives?

A: No

Q: Is Biofreeze vegetarian friendly?

A: Yes Biofreeze is vegetarian friendly––no animal products are used in the ingredients. Biofreeze does not use animal testing.

Finding Biofreeze Professional

Q: Where can I buy Biofreeze Professional?

A: Biofreeze Professional products are formulated for authorized distribution through healthcare professionals for the patients, clients and athletes under their care. Find a seller of Biofreeze Professional in your area here.

Q: Do I need a prescription to get Biofreeze?

A: No, you do not need a prescription. However, Biofreeze Professional is only available through authorized healthcare professionals. You do not need to be a patient of a healthcare professional in your area to purchase Biofreeze Professional from them.

A: Visit Biofreeze.ca/where-to-buy for more details.

Q: Can you send me a sample of Biofreeze Professional?

A: Free Biofreeze Professional gel sample packets are available through healthcare professionals in Canada, including a brochure about the product and a 3 mL trial packet. To get a free sample, find your nearest sample provider with the Where to Buy page.

Q: What types of Biofreeze applicators are available?

A: Biofreeze Professional are both available in a variety of applicator formats:

  • The Gel Tube is particularly well suited for hands-on massage applications of larger muscle areas.

  • The Roll-On is a hands-free application with the added benefit of the roller ball that can be used to massage painful muscles and stimulate trigger points in the affected area.

  • The Spray is hands-free application designed for hard to reach areas and is particularly beneficial for conditions involving minor neck and back pain.

Learn more about the Biofreeze family of products here.

Q: Can I buy the larger bottle sizes of Biofreeze Professional?

A: The larger sizes of Biofreeze Professional are designed for in-clinic use. Please consult a healthcare professional regarding the purchase of clinical sizes.

Q: Is Biofreeze Professional available in stores or through the Internet?

A: Biofreeze Professional is sold through healthcare professionals, not in retail stores. Many hands-on healthcare professionals do sell Biofreeze Professional in their offices. To locate a healthcare professional in your area please go to Where To Buy.

Using Biofreeze Professional

Q: What are the indications and directions for use of Biofreeze Pain Reliever?

A: Biofreeze Pain Reliever provides temporary relief from minor aches and pains of sore muscles and joints associated with simple backache, arthritis, strains, bruises, and sprains. Apply Biofreeze Pain Reliever to the affected area not more than 4 times daily; massage not necessary.

Q: How often can I use Biofreeze?

A: Biofreeze can be used up to four times a day.

Q: How long does Biofreeze last? Does it spoil?

A: Different Biofreeze products have different shelf lives ranging from 2-3 years. The expiration date can be located on your Biofreeze packaging.

Q: Can you develop an unscented version of Biofreeze?

A: Biofreeze contains menthol as its active ingredient (not as a scent). Menthol has a characteristic smell, which typically vanishes within minutes of application. We do not have a product that contains no menthol.

Q: Can I take Biofreeze on an airplane?

A: Yes, you can take the 3 fl oz Roll-on and 3 mL sample packet on an airplane.

Q: Will Biofreeze cause any adverse effects if I am taking other medications?

A: Biofreeze is only a topical pain reliever and has a low potential for absorption. We do suggest that you always check with your healthcare professional before using Biofreeze Professional.

Q: Can I use Biofreeze if I’m pregnant or nursing?

A: Biofreeze has not been tested on pregnant or nursing women. Ask your healthcare professional prior to use.

Q: Can I use a heating pad while also using Biofreeze?

A: No, you should never use a heating pad while using Biofreeze. Biofreeze works by causing a cooling effect, not heat. By using a heating pad in conjunction with Biofreeze, you may cause serious injury to yourself. You may not be able to tell how hot the heating pad is on the problem area, even possibly causing yourself to experience severe blistering.

Q: Can I wrap the area where I have used Biofreeze?

A: No. You should not wrap or bandage the area where Biofreeze is being applied.

Q: Can I use Biofreeze to cool sunburn pain, in a tanning bed or sauna?

A: Biofreeze is not intended for these uses. Please refer to label for proper usage indication.

Q: Can I use Biofreeze on insect bites or for poison ivy?

A: Biofreeze is not intended for these uses. Please refer to label for proper usage indication.

Q: Will Biofreeze work on headaches?

A: Biofreeze is not intended for this use.

Q: Can I use Biofreeze on an open wound or stitches?

A: No, do not apply to wounds or damaged skin.

Q: Can I use Biofreeze if I have diabetes?

A: Generally speaking, Biofreeze is safe to use in patients with diabetes. However, we advise that you consult with your healthcare professional before use.

Q: Can my children use Biofreeze?

A: Biofreeze Gel and Roll-on can be used on children ages 2 years and older. Biofreeze Spray can be used on children ages 12 years and older. If you have any questions about using Biofreeze on your children, check with your pediatrician before use.

Accidents or reactions

Q: My child or pet ate Biofreeze, what do I do?

A: If accidentally ingested by a child (or adult), get medical help or contact a Poison Control Center immediately. For a pet, contact your veterinarian immediately and have the product label available when making the call.

Q: Biofreeze in the EYE – how should I treat this?

A: Rinse your eye with cool (not cold) water or take a cool shower with the shower water hitting your forehead and running down through your eyes. Do this for 15 minutes. If problem persists, see a physician and be sure to take your Biofreeze with you.

Q: After applying Biofreeze, I have developed a rash/irritation on my skin. What should I do?

A: Take a cool to lukewarm bath. Relax for at least 20 minutes. If rash persists, contact your physician.